As we all know the 'first impression is the last impression' and in a hotel, it matters a lot. While welcoming a guest, the hotel staff needs to be ready for a grand welcome.
It will make them feel special and they might choose the same hotel again for the next trip. Moreover, in the hospitality industry, welcoming is an important part which is accompanied by a little smile and a good body language. However, there are a few ways by which you can welcome the guests.
How to welcome the guests?
Whether you are a manager or a staff, the first impression is what remains in the guests' minds, which compels them to return to the hotel.
A small smile with a good gesture is what needed to welcome the guests. But there are other ways too by which the guests can get a grand welcome to remember.
Greeting the guests:
Those who work in the hotel industry or have been in this business for a long time, it is an everyday practice. So, if an employee or a receptionist opens the door then, they must greet the guests with a smile. This will make the guest feel special and they can give positive reviews.
Listening to them carefully:
Listening is an important part which a hotel employee has to do. Whenever a guest arrives for the check-in or they need any help the employees or the hotel staff must listen to them carefully.
If the guest is waiting at the check-in for a long time, it is important that the receptionist can offer something like a bottle of water or a cup of coffee. This will show that you care about the guest and you are happy that they have chosen your property to stay.
Several guests coming and leaving a hotel every time but the impression and a little bit of interaction are what matters the most. So, whether it a regular guest or a first-time visitor you can ask them questions to know more and make them feel comfortable.
Say 'thank you':
The most important thing which you must not forget is saying 'thank you' to the guests. If they are a regular guest or come often you must thank every guest for choosing the accommodation or the hotel.
Every guest is valuable whether it is the first time or comes here often. So, each guest should receive equal service and hospitality for which they have paid.